Refund policy

General Policy
Because all products are made to order, we currently do not offer refunds or exchanges at this time.

Damaged, Incorrect or Missing Items
Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or incorrect. We’ll review the issue and work to make it right. You can reach us at info@malibuoase.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item, packaging, and shipping box when applicable

We will review the information provided and get back to you as soon as possible.